Shipping & Returns
FREE Shipping On Orders Over $75
Thats right. Eco Diva offers FREE EXPEDITED shipping in Canada on orders over $75.
Fast and furious.
We know you, that's how you want your products shipped to you. So we make every effort to process your order in 24-48 business hours.
When you order from our website, you can expect to receive your order within 2-10 business days within the US and Canada.
Yes. That's what we said.
If you are not 100% satisfied with your purchase, you can return your products for a store credit minus the cost of shipping plus a $4 processing fee.
Eco Diva Beauty is proud to offer the best return policy in the industry. So if for whatever reason you're not happy with your purchase you can return it with no questions asked. It's as easy as...
- Send us an email to firstname.lastname@example.org and indicate the following information:
- Full Name
- Order #
- Products that you wish to return
- Reason for the return
- After brief evaluation, our customer service team will respond with authorization if we are able to accept your return. Customer service will provide a destination address for your return.
- After authorization, please select the courier of your choice and ship to the destination provided.
- After receiving your return and ensuring it is defective or is in refundable condition, we'll send you an EcoDiva gift card equal to the value of the returned items.
- You can return your purchase within 30 days from the shipping date. Woot woot!
- * Travel-Sized items, Custom Samples & Sale items cannot be returned.
- For hygienic reasons we are unable to accept returns on make-up/mask brushes & applicators and nail products.
- ** Products must be unopened, unused and returned in the original box and/or packaging that they were received in.
- You can return your products for a store credit (in the form of a gift card).
- Please do not send your purchase back to the manufacturer.
- Once your return is received, inspected and approved, you will be sent the amount as a gift card to use for your next purchase.
- Please allow up to 10 business days from receipt of your return for your gift card to be activated.
- Cost of return shipping is not included.
- $4 processing fee will be charged.
- For $87, you can have your products delivered in 8-10 business days (depending on your location). This price includes tracking and insurance.
- For $32, you can have your products delivered in 2-6 weeks without tracking or insurance.
- We are happy to send our products to our international Eco Divas, but please note that we are not responsible for any taxes or customs duties/import fees charged by your country.
- When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that effect the original delivery date.
- Once an item is out for delivery, you are responsible for tracking your package.
- In case you refuse a shipment, you will be held responsible for shipping charges to return the products back to Eco Diva.